Return & Refund Policy

At Pedivia, we stand behind every product we ship. If something arrives damaged or defective, we'll make it right — fast.

What We Cover

We accept returns and issue refunds or replacements for items that arrive:

• Physically damaged (broken, torn, crushed in transit)
• Defective (structural flaws, manufacturing errors)
• Significantly different from what was described

How to Request a Return

1. Email us at towelandtone@gmail.com within 7 days of delivery.
2. Include your order number and a clear photo of the damage or defect.
3. We'll review and respond within 1–2 business days with next steps.

What We Don't Cover

• Change-of-mind returns
• Wrong size ordered (please check the size chart carefully before purchasing)
• Items returned without prior approval
• Claims made more than 7 days after delivery

Refunds

Approved refunds are processed within 5–7 business days to your original payment method. You'll receive a confirmation email once issued.

Replacements

If you prefer a replacement, we'll ship one at no cost to you. Delivery follows the same standard timeline (5–10 business days).

Questions?

Contact us at towelandtone@gmail.com and we'll respond within 1 business day.